Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• Your name and contact information, including telephone number, email address, and mailing address
• Information you provide through our website contact forms or consultation requests
• Information relating to your legal inquiry, matter, or request for legal services
• Documents and other information that you voluntarily provide to us in connection with a legal matter
• Information contained in correspondence or other communications with us
• Information necessary to administer and manage our client relationship and legal services
• Website usage information, such as IP address, browser type, device information, referring website, pages visited, and general website activity
• Any other information you voluntarily provide to us

We aim to collect only information that is reasonably necessary for the purposes for which it is collected.

How We Use Personal Information

We may collect, use, and retain personal information for purposes including:

• Responding to inquiries and consultation requests
• Communicating with prospective and existing clients
• Providing, administering, and managing legal services
• Understanding and evaluating your legal matter
• Preparing and maintaining legal files and records
• Communicating with you regarding appointments, documents, deadlines, and your legal matter
• Billing, accounting, payment processing, and record keeping
• Complying with applicable legal, regulatory, professional, and court requirements
• Protecting our legal rights and interests
• Maintaining the security and functionality of our website and information systems
• Preventing fraud, unauthorized access, or misuse of our systems
• Other purposes that are communicated to you at or before the time your information is collected, or otherwise permitted or required by law

We will not use personal information for a new purpose that is incompatible with the original purpose of collection unless permitted or required by applicable law or, where required, we obtain appropriate consent.

Consent

Where required by applicable law, we will obtain your knowledge and consent before collecting, using, or disclosing your personal information.

Consent may be express or implied depending on the circumstances, the nature and sensitivity of the information, and applicable legal requirements. For sensitive information, we will generally seek express consent where appropriate.

You may withdraw consent where permitted by law. However, withdrawing consent may affect our ability to provide certain services or continue handling a matter where the information is necessary for legal, contractual, professional, or other legitimate purposes.

In certain circumstances, we may collect, use, or disclose personal information without consent where permitted or required by law.

Confidentiality and Legal Matters

Information provided to Natlus Law in connection with a legal matter may be subject to solicitor-client privilege and other professional duties of confidentiality.

Please note that submitting information through a website contact form, email, or other electronic communication does not necessarily create a solicitor-client relationship. A solicitor-client relationship is established only when expressly agreed upon by Natlus Law and the client.

You should avoid sending highly confidential or sensitive information through an unsecured website form or email until we have confirmed the appropriate method for communicating such information.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, manage our business, or comply with legal and professional obligations.

Depending on the circumstances, information may be disclosed to:

• Lawyers, law clerks, legal assistants, and other personnel working with Natlus Law
• Service providers who assist us with technology, website hosting, communications, document management, accounting, payment processing, or other business functions
• Professional advisers or other service providers where reasonably necessary
• Courts, tribunals, government authorities, regulators, law enforcement agencies, or other parties where required or permitted by law
• Other parties involved in a legal matter where disclosure is authorized by you or required or permitted by law
• Other persons where disclosure is necessary to establish, exercise, or defend our legal rights

We will take reasonable steps to ensure that third parties handling personal information on our behalf provide appropriate safeguards for that information.

Legal and Regulatory Requirements

Natlus Law may collect, use, retain, or disclose personal information when necessary to comply with applicable laws, court orders, regulatory requirements, professional obligations, or other legal processes.

We may also retain or disclose information where reasonably necessary to establish, exercise, or defend legal rights or to protect the rights, property, safety, or security of Natlus Law, our clients, or others.

Service Providers and Transfers Outside Canada

We may use third-party service providers to assist with website hosting, information technology, cloud storage, email, document management, communications, accounting, payment processing, and other administrative functions.

Some service providers may store or process information outside Canada. Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement, or government authorities in that jurisdiction.

We take reasonable steps to select service providers and implement contractual or other measures appropriate to the circumstances to protect personal information.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide legal services, to maintain appropriate legal and business records, and to comply with applicable legal, regulatory, professional, accounting, and other obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it, subject to any applicable legal or professional requirements requiring continued retention.

Security of Personal Information

We take reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.

These safeguards may include access controls, passwords, secure systems, encryption where appropriate, restricted access to information, employee confidentiality obligations, and other security measures.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to us through the internet.

Website and Cookies

Our website may use cookies and similar technologies to support website functionality, improve website performance, understand how visitors use our website, and maintain website security.

Cookies are small data files stored on your device by your web browser. You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

Our website may also collect technical information such as your IP address, browser type, operating system, device information, pages visited, and other general usage information. This information may be used for website administration, security, analytics, and improvement.

Third-Party Websites

Our website may contain links to third-party websites or services.

These third-party websites operate independently of Natlus Law and may have their own privacy policies and practices. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

Accessing and Correcting Personal Information

Subject to applicable legal exceptions, you may request access to personal information that we hold about you and request that inaccurate or incomplete information be corrected.

Requests should be made in writing and should provide sufficient information for us to identify the relevant records and verify your identity.

We may need to verify your identity before providing access to personal information. Certain information may be withheld where permitted or required by law, including circumstances involving solicitor-client privilege, legal proceedings, or other applicable legal restrictions.

Privacy Questions and Complaints

If you have questions, concerns, or complaints about our handling of personal information, please contact Natlus Law using the contact information below.

We will review and respond to privacy concerns in accordance with our applicable legal and professional obligations.

If you are not satisfied with our response, you may have the right to raise your concern with the applicable privacy regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or professional obligations.

Any updated version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Information